FAQ

How can I contact the store owner?

Please email me at support@starsbyrosie.com or alternatively you can send me a message via the contact page. 

How much does shipping cost?

For 6 or less items shipping costs £2.70

For 7 or more items shipping costs £3.29

When will my order ship out?

Items are made to order so usually ship out in 2-3 days but please allow up to a week during busy seasons. If you need your order quickly, email me at support@starsbyrosie.com and I will try my best to get it to you as soon as possible.

How long does shipping take?

Shipping usually take 2-4 business days.

What countries do you ship to?

Currently we only ship within the UK but are working towards expanding this as soon as possible. 

Can I track my order?

Yes, we use Royal Mail Tracked 48 to ship orders.

What if there is a problem with my order?

If your order arrives damaged, if I have sent you the wrong item, or if there is another issue, please contact me at support@starsbyrosie.com and I will get a replacement out to you. Alternatively, you can get a refund, if you prefer. Note, I may request a photo for proof of damage etc.

What is your return policy?

All sales are final. I do not accept returns or exchanges. I will replace or refund an item if it arrives damage or goes missing.